![]() Electronic bank transfer – Simply provide your sort code and account number.We need to see your Oyster or Contactless journey statement to show the date and time of your journey, the stations you have travelled from/to, and the price paid for the journey.Īn Oyster/Contactless journey statement looks like: If you travelled using your Oyster or Contactless card, have you registered your Oyster or Contactless card with TfL? If not, please do so ![]() Evidence of your eTicket or sTicket QR code/order number - (If claiming with an eTicket/sTicket purchased from another retailer (not Southeastern), please could you provide proof of your eTicket/sTicket booking confirmation email).Your paper Monthly/Period or Annual Season Ticket number and photocard number.Your original paper Daily or Weekly Season ticket.You have up to 28 days of your delay to make a claim.įor us to process your claim, you’ll need to provide your journey details and either: You can also make a claim by post – just download a Delay Repay claim PDF form. If you requested your compensation via PayPal this should be with you within one hour of your claim being approved. ![]() If you requested your compensation to be paid back to your bank account, this should be with you the day after your claim has been approved. Once you’ve registered, our system will remember your information, so if you do claim again, it’s much quicker. If you’re claiming Delay Repay compensation online, it’s really easy. If you’re a Season ticket holder looking to claim Delay Repay due to industrial action, please click the Apply Online button below and fill out the form – even if you didn’t travel.Ĭlaims can be made up to 28 days after your journey.
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